Extruo Terms of Service

Effective date: September 1, 2026
Version: 1.0

These Terms of Service (“Terms”) are a binding agreement between you and Extruo Technologies LLC, a Florida limited liability company (“Extruo,” “we,” “us,” or “our”). These Terms govern your access to and use of extruo.app, app.extruo.app, and Extruo’s related software, features, services, and materials (collectively, the “Service”).

By creating an account, purchasing a subscription, or using the Service, you agree to these Terms and acknowledge our Privacy Policy. If you do not agree, do not use the Service.

1. The Service

Extruo is business-management software designed primarily for hobbyist and small-business 3D-printing sellers. Depending on the features and plan available to you, the Service may help you manage print queues, materials and inventory, product stock, sales records, expenses, bookkeeping records, reports, uploaded files, and in-person sales records.

The pricing page and in-product plan descriptions are the authoritative source for current plan limits and included features. Features may change over time.

Extruo is not a payment processor or marketplace

Extruo may allow you to record sales, but Extruo does not process your customers’ card payments, hold funds, provide merchant-acquiring services, or act as a marketplace between you and your customers. You are responsible for selecting and managing your own payment providers and for all transactions with your customers.

Extruo does not provide tax, accounting, or legal advice

Extruo is an informational recordkeeping and reporting tool. Reports, estimates, categorizations, Schedule C-oriented views, and sales-tax summaries are generated from information entered or imported by you and may be incomplete or incorrect.

Extruo is not a tax preparer, accountant, law firm, tax-filing service, or substitute for a qualified professional. You are responsible for verifying your records, determining your obligations, maintaining supporting documents, filing returns, making payments, and complying with applicable tax, accounting, business, and legal requirements. Consult a qualified professional regarding your circumstances.

2. Eligibility and Intended Market

You must be at least 18 years old and legally capable of entering into a contract to use the Service.

Extruo is designed and offered for business use in the United States. The Service may be technically accessible from other countries, but we do not represent that it is appropriate for, compliant with, or intended for use outside the United States. You are responsible for determining whether your use is lawful where you are located.

Accounts are intended for use by the account holder for the account holder’s own business activities.

3. Accounts and Security

You must provide accurate account information and keep it current. You are responsible for:

  • safeguarding your password and sign-in methods;
  • activity performed through your account, except to the extent caused by Extruo’s breach of these Terms;
  • promptly notifying us at [email protected] if you suspect unauthorized access; and
  • ensuring that information and files you submit are lawful and appropriate for the Service.

You may use an available third-party sign-in option, such as Google sign-in. Your use of that provider is also governed by its terms and privacy practices.

We may refuse or restrict an account where reasonably necessary to prevent fraud, abuse, unlawful conduct, or security risks.

4. Plans, Trial, and Beta Features

Free plan

Extruo may offer a Free plan with usage limits and feature restrictions. Current limits and features are published on the pricing page or displayed in the Service and may change prospectively.

If your account exceeds a Free-plan limit after a paid subscription ends or a payment fails, data above the limit will ordinarily remain stored but may become read-only until you upgrade or remove enough data to return within the applicable limit.

Paid subscriptions

Extruo may offer monthly and annual paid subscriptions. Unless a different price is clearly displayed at checkout, the anticipated initial public price is $12 per month or $115 per year.

We may change subscription prices prospectively. A change will not apply before your current paid term ends. We will provide advance notice of material price changes when required by law or reasonably appropriate.

Fourteen-day cardless trial

New accounts may receive 14 days of paid-plan features without providing a payment card. Unless you separately purchase a subscription, the trial automatically ends and the account moves to the Free plan. You will not be charged merely because the trial expires.

Beta and early-access features

We may offer beta, preview, experimental, or early-access features. These features may be incomplete, change materially, contain errors, or stop working. They are provided for evaluation and may be discontinued at any time.

If you provide suggestions, reports, or other feedback, you grant Extruo a perpetual, worldwide, royalty-free right to use that feedback to operate, improve, and develop the Service without compensation or public attribution.

Any special beta pricing or benefits are governed by the separate beta offer or agreement presented to the participant.

5. Billing, Renewal, and Taxes

Paid subscriptions are billed in advance through Stripe or another payment provider identified at checkout. By purchasing a subscription, you authorize the payment provider to charge your selected payment method at the stated interval until cancellation.

Subscriptions automatically renew at the end of each billing period unless canceled before renewal.

Payment-card details are submitted directly to Stripe and do not pass through or remain on Extruo’s servers. We retain limited billing information, such as Stripe customer and subscription identifiers, your plan, billing status, and invoice status.

Prices do not include taxes unless stated otherwise. Extruo may calculate, collect, and remit sales, use, or similar taxes through Stripe Tax or another tax service where we determine collection is required. You remain responsible for taxes that Extruo is not required to collect.

6. Cancellation and Failed Payments

You may cancel a paid subscription at any time through the Stripe Customer Portal or another cancellation method made available in the Service.

Cancellation normally takes effect at the end of the current paid billing period. You retain paid features until then, and your account then continues on the Free plan unless you delete it.

If a payment fails, we may provide a seven-day grace period and send payment notices. If payment remains unsuccessful after the grace period, we may move the account to the Free plan.

Extruo does not delete account data merely because of non-payment. Data above Free-plan limits may become read-only.

7. Refund Policy

Monthly subscriptions

Your first monthly subscription charge is covered by a 14-day money-back guarantee. To request a full refund, email [email protected] within 14 calendar days after the first monthly charge.

Later monthly renewal charges are not refundable except where required by law or where Extruo approves a refund in its reasonable discretion.

Annual subscriptions

For your first annual subscription charge:

  • a cancellation request made within 14 calendar days after the charge qualifies for a full refund; and
  • a cancellation request made from day 15 through day 30 qualifies for a prorated refund based on the unused portion of the annual subscription term.

Annual renewal charges are not covered by this introductory guarantee unless required by law or expressly approved by Extruo.

Extruo may grant a full or partial refund in exceptional circumstances, including a prolonged material Service failure, billing error, or another situation Extruo considers appropriate.

Refund guarantees do not apply to accounts terminated for fraud, abuse, chargeback misuse, unlawful conduct, or a material violation of these Terms. This does not reduce any non-waivable rights under applicable law.

Approved refunds are returned through the original payment method when practicable. Processing times may depend on Stripe and financial institutions.

8. Your Data and Files

“User Content” means information, records, text, customer details, images, receipts, spreadsheets, model or slicer files, and other material that you enter, import, or upload to the Service.

You retain ownership

As between you and Extruo, you retain your ownership rights in User Content.

You grant Extruo and its subprocessors a non-exclusive, worldwide, royalty-free license to host, store, reproduce, transmit, back up, format, process, and display User Content only as reasonably necessary to:

  • provide, secure, maintain, and support the Service;
  • perform actions you request;
  • prevent or address fraud, abuse, or technical problems;
  • comply with law and enforce these Terms; and
  • create de-identified or aggregated operational information that does not reasonably identify you, your business, or your customers.

This license ends when the relevant User Content is deleted from active systems, except for temporary backup retention, legally required retention, and material that has been irreversibly de-identified or aggregated.

Your customers’ information

You may enter information about your customers, including names, email addresses, phone numbers, mailing or shipping addresses, and free-form notes. For that information, you determine why and how it is collected and used, and Extruo acts primarily as a service provider or processor hosting it on your behalf.

You represent that you have provided any required notices and have all permissions or lawful bases needed to provide that information to Extruo and instruct us to process it. You are responsible for responding to your customers’ privacy requests unless applicable law requires Extruo to respond directly.

Do not enter Social Security numbers, full payment-card numbers, bank-account credentials, health information, government-identification numbers, or other highly sensitive information unless Extruo expressly supports that category and you have confirmed that doing so is lawful and appropriate.

Uploaded files

At launch, supported uploads may include common image and spreadsheet formats. Extruo may later support printable model or slicer files such as STL and 3MF.

Unless a feature expressly states otherwise, Extruo stores uploaded files but does not inspect, validate, repair, test, or certify their contents. You are responsible for maintaining independent copies of important files and confirming that files are safe and fit for your intended use.

9. Export and Account Deletion

You may use the Service’s export feature to obtain a ZIP archive containing available CSV exports and uploaded files associated with your account.

You may request account deletion through the Service. After deletion is initiated:

  1. the account enters a seven-day recovery period during which it may be restored using the available recovery process;
  2. after the recovery period, associated data is purged from the live production database; and
  3. residual backup copies ordinarily expire through our backup rotation within approximately 30 additional days.

We may retain limited information longer when reasonably necessary for billing records, fraud prevention, security investigations, dispute resolution, legal claims, regulatory compliance, or other legal obligations. Information that has been irreversibly de-identified or aggregated may also be retained.

10. Acceptable Use

You may not use the Service to:

  • violate any law, regulation, court order, or third party’s rights;
  • upload or distribute unlawful, fraudulent, defamatory, infringing, malicious, or deceptive material;
  • upload material that exploits or sexualizes minors;
  • store malware, destructive code, or files intended to compromise systems or users;
  • probe, scan, or test vulnerabilities without written authorization;
  • interfere with, overload, scrape, reverse engineer, or bypass security or usage controls, except where a restriction is prohibited by law;
  • gain unauthorized access to another account, tenant, system, or network;
  • use automated means in a way that creates unreasonable load or circumvents plan limits;
  • resell, sublicense, rent, or commercially provide standalone access to the Service;
  • misrepresent that Extruo endorses your products, tax positions, records, or business; or
  • use the Service to facilitate intellectual-property infringement or other unlawful commerce.

We may investigate suspected violations and take proportionate action, including restricting uploads, suspending features, preserving evidence, or terminating access.

11. Extruo Intellectual Property

Except for User Content, Extruo and its licensors own the Service, including its software, interface, branding, documentation, and underlying technology.

These Terms give you a limited, non-exclusive, non-transferable, revocable right to use the Service during the term of your account, subject to your plan and these Terms.

“Extruo,” Extruo logos, and related branding may not be used without written permission, except for accurate, non-misleading references to the Service.

12. Copyright Complaints and DMCA Notices

Extruo respects intellectual-property rights. To report material available through the Service that you believe infringes your copyright, send a written notice containing the information required by the Digital Millennium Copyright Act to:

Designated Agent: Felix Pena
Company: Extruo Technologies LLC
Street address: to be published upon completion of our designated-agent registration
Telephone: (863) 271-7066
Email: [email protected]

A valid notice should include:

  1. identification of the copyrighted work claimed to have been infringed;
  2. identification and location of the allegedly infringing material, with enough detail for us to locate it;
  3. your name, mailing address, telephone number, and email address;
  4. a statement that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or law;
  5. a statement that the information in your notice is accurate and, under penalty of perjury, that you are authorized to act for the copyright owner; and
  6. your physical or electronic signature.

We may remove or restrict access to material in response to a valid notice and may terminate accounts of repeat infringers in appropriate circumstances.

A person who knowingly makes a material misrepresentation in a copyright notice or counter-notice may be liable under applicable law.

Extruo’s eligibility for any statutory safe harbor depends on satisfying applicable legal requirements. Publishing this section alone does not constitute registration of a designated agent.

13. Suspension and Termination

You may stop using the Service at any time and may delete your account using the available account tools.

We may suspend, restrict, or terminate access if we reasonably believe that:

  • you materially violated these Terms;
  • your use creates a security, legal, or operational risk;
  • you engaged in fraud, abuse, infringement, or unlawful activity;
  • suspension is necessary to comply with law or a binding legal request; or
  • continued operation of the Service or a relevant feature is no longer commercially reasonable.

When practical and legally permitted, we will provide notice and a reasonable opportunity to correct a curable violation.

Non-payment ordinarily results in downgrade to the Free plan and read-only treatment of over-limit data, rather than deletion.

Following termination, provisions that by their nature should survive will remain effective, including ownership, disclaimers, limitations of liability, indemnification, dispute terms, and payment obligations already incurred.

14. Service Changes, Availability, and Backups

We may modify, add, remove, or discontinue features. We will provide reasonable notice when a change materially reduces the core functionality of a paid subscription, unless urgent action is needed for security, legal, or technical reasons.

The Service is provided on a best-effort basis. Extruo does not promise uninterrupted availability, a specific uptime percentage, or a service-level agreement at launch.

We use backups and recovery practices intended to protect the Service, but no backup system is perfect. You should maintain independent copies of records and files that are important to your business, tax filings, customers, or legal obligations.

15. Third-Party Services

The Service may depend on or link to third-party services, including Stripe, Google, and infrastructure providers. Extruo does not control those providers and is not responsible for their independent acts, outages, terms, or privacy practices.

Your use of a third-party service may be governed by a separate agreement between you and that provider.

16. Warranty Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.”

EXTRUO DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

EXTRUO DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR SUITABLE FOR A PARTICULAR TAX, ACCOUNTING, LEGAL, MANUFACTURING, OR BUSINESS PURPOSE; THAT REPORTS OR CALCULATIONS WILL BE COMPLETE OR ACCURATE; OR THAT USER CONTENT WILL NEVER BE LOST.

Some jurisdictions do not allow certain warranty exclusions, so some exclusions may not apply to you.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EXTRUO AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITIES, OR COSTS OF SUBSTITUTE SERVICES, EVEN IF ADVISED THAT SUCH DAMAGES ARE POSSIBLE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF EXTRUO AND THE PARTIES LISTED ABOVE FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF:

  1. $100; or
  2. the subscription fees you paid to Extruo during the 12 months immediately preceding the event giving rise to the claim.

These limitations apply regardless of the legal theory and even if a remedy fails of its essential purpose. They do not apply to liability that cannot lawfully be excluded or limited.

18. Indemnification

To the maximum extent permitted by law, you will defend, indemnify, and hold harmless Extruo and its owners, officers, employees, contractors, and affiliates from third-party claims, damages, liabilities, judgments, penalties, costs, and reasonable attorneys’ fees arising from:

  • your User Content;
  • your products, services, sales, customers, or business operations;
  • your violation of these Terms or applicable law;
  • your infringement or violation of another person’s rights; or
  • taxes, filings, payments, or business obligations for which you are responsible.

Extruo will provide reasonable notice of an indemnified claim and allow you to control the defense, provided that you may not settle a claim in a way that admits fault by or imposes obligations on Extruo without our written consent. Extruo may participate through counsel at its own expense.

19. Informal Dispute Resolution

Before filing a lawsuit, the party raising a dispute must send the other party a written notice describing the dispute and requested resolution.

Notices to Extruo must be sent to [email protected] with the subject line “Legal Dispute Notice” and, once published, to Extruo’s legal-notice mailing address.

The parties will make a good-faith effort to resolve the dispute informally for at least 30 days after receipt of the notice. During that period, either party may propose a telephone or video conference.

This section does not prevent either party from seeking temporary or emergency injunctive relief, filing an eligible small-claims action, protecting intellectual-property rights, or acting before a limitations period expires.

20. Governing Law and Courts

These Terms and disputes arising from them or the Service are governed by the laws of the State of Florida, without regard to conflict-of-law principles.

Subject to the informal-resolution requirement above, you and Extruo consent to the exclusive jurisdiction of the state courts located in Polk County, Florida, and the federal courts with jurisdiction over Polk County, Florida.

Each party waives objections based on personal jurisdiction, venue, or inconvenient forum to the extent permitted by law.

If Extruo’s principal place of business moves before launch or these Terms are updated, the venue provision may be revised prospectively with notice.

21. Privacy Rights and Privacy Policy

Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal information.

Extruo provides account holders with export and deletion tools regardless of whether a particular privacy statute applies. We also honor appropriate access, correction, deletion, portability, and objection requests where required by law and may voluntarily honor similar requests where reasonably practicable.

22. Changes to These Terms

We may update these Terms.

For material changes, we will provide notice by email or through a prominent in-product notice before the changes take effect. The notice will identify the new effective date.

Changes apply prospectively. Continuing to use the Service after updated Terms take effect means you accept them. If you do not agree to a material change, you may cancel your subscription and stop using the Service before it becomes effective.

23. Business Transfers

Extruo may assign or transfer these Terms and related rights or obligations as part of a merger, acquisition, financing, corporate reorganization, sale of assets, or similar transaction.

You may not assign these Terms without Extruo’s prior written consent.

24. General Terms

These Terms and any documents expressly incorporated into them are the entire agreement between you and Extruo regarding the Service.

If a provision is found unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions will remain effective.

A waiver must be in writing and applies only to the specific instance stated. Extruo’s failure to enforce a provision is not a waiver.

Headings are for convenience only. “Including” means “including without limitation.”

Nothing in these Terms creates a partnership, joint venture, employment, fiduciary, franchise, or agency relationship between you and Extruo.

25. Contact

Extruo Technologies LLC
Email: [email protected]
General inquiries: [email protected]
Telephone: (863) 271-7066